News Article ————

A Self-service portal for the future of connectivity

Author image Published by isobel.regan@dontpanicprojects.com
Published Date 08.01.2024

Adaptable and Tiviti are delighted to be shortlisted as finalists in the 2024 UK Digital Excellence Awards “Best Platform/Technology/Tool” category.

The latest release of Tiviti’s self-service customer portal is the result of a long-standing partnership with Adaptable, driven by ongoing collaboration and continuous improvement.

About Tiviti

Tiviti is the future of network management – a ground-breaking enterprise-level platform that delivers Connectivity-as-a-Service (CaaS) in one convenient pay-per-user subscription. Tiviti offers more flexibility and savings compared to the traditional model of procuring network hardware and software by consolidating in one place. The service is delivered via their industry-leading portal, where customers can manage every aspect of their network.

About Adaptable

Adaptable is a digital studio based in Birmingham. Established in 2013, they’ve specialised in creating exceptional user-first digital experiences for over a decade, with expertise in headless websites, enterprise-scale WordPress projects and digital products. Adaptable work with international organisations and household names across a variety of sectors – including charity, property, technology and utilities.

Adaptable X Tiviti – The Partnership

Tiviti approached Adaptable several years ago with their proposition to shake up the world of telecoms and network infrastructure. They needed a powerful platform at the centre of their offering to ensure customers could seamlessly manage their Tiviti subscription from one place. It was vital not just that the platform was powerful enough to bring together data from across Tiviti’s ecosystem, but also that it could deliver the user-friendly experience customers would have come to expect from leading utility providers. 

After the initial launch of the platform, Adaptable and Tiviti have been working together over the past few years to deliver continual improvement and further development, based on extensive user testing and feedback.

Commenting on the award nomination, Dan Cooper, Co-Founder and MD at Adaptable, said:

“The Tiviti platform is one of our biggest projects both in scope and impact. The key thing for us is that it’s delivering real value to Tiviti’s customers, but to get recognition from the wider industry is fantastic. It’s a real testament to the hard work the teams across both organisations have done to get the platform to where it is today.”

About the platform

The self-service portal is a completely bespoke digital product developed to power Tiviti’s unique offering. It enhances Tiviti’s service by enabling customers to simplify and streamline their approach to procuring network and connectivity – helping to reduce unnecessary overheads, ease the burden on IT departments and ultimately deliver better and more reliable service to end users.

The portal integrates directly with Tiviti’s internal APIs – meaning it can pull in live network data from their monitoring software and deliver this in an easy-to-digest format for the user via the portal’s dashboard. This includes all devices (access points, switches, routers, and end-user devices such as laptops, phones and tablets) and their status. It can also generate detailed reports on network status and uptime. This gives the end user complete visibility and control over their network inventory – WAN and LAN – from one simplified platform. Users can also report issues via the portal, creating tickets that go directly to Tiviti’s service and support team.

As well as providing complete control and visibility over network management, the portal also caters for other types of users who might need to access or interact with the network. Administrators can manage different user types and give them access to only the areas they need to see. Finance teams can log in and view all billing data, carrying out tasks such as managing subscriptions and generating invoices.

The latest version of the platform enables Tiviti to keep their client’s estates evergreen – any out-of-date equipment can be easily identified and replaced at the point of platform onboarding, ensuring there’s a clear transition plan for any devices due to go end-of-life. This helps to not only ensure that the client has effortless continuity within their estate via the platform, but also to reduce waste through the proper removal and recycling of legacy hardware.

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